The RMA Experience Thread

coolrider

Right off the assembly line
I had purchased a Logitech MK200 Keyboard + Mouse combo last month, along with my newly assembled PC from Global link computers, Chengannur, Kerala.

The mouse is somewhat average and ok but the keyboard is of very bad build quality.After about just 3 weeks of usage, the letter "Q" would frequently get stuck on usage.It would not come back after pressing it and the keyboard should be tapped from the back everytime to release it.Otherwise a thousand "Q"s would get typed on the screen.So I returned the keyboard to logitech for replacement under warranty and guess what? They didn't replace it.Nor did they repair it too.They kept it with them for 14 days and sent me the same keyboard without replacing or repairing it.Even now the letter "Q" gets stuck on usage, the same way as before.I was totally baffled.I have no idea why I didn't get a replacement because I am fully eligible for that.They didn't even care to repair the unit.The keyboard was not even opened up.It was returned to me as such.

So I registered a complaint and wrote about all these things to their All India service & support help desk.(case no- 00729855) And guess what? No reply or response to that too.Now i understood their policy.Just sell the product.Don't pay attention to the customers who raise complaints or ask for faulty unit replacements.

This company is just cheating the customers by giving false warranty promises.Someone should actually file a complaint against such malpractices by these companies.

So I wanted to share my bitter experience here with other forum users.Please avoid this brand. The brand name may be very famous, but currently they are very bad in terms of honouring warranty claims.Its ok as just a use-and-throw product, but warranty claims? Forget it!

So to summarize, below average product quality, pathetic after sales service and highly unprofessional attitude towards customers.If you are lucky the product may work flawless as expected, but if something goes wrong someday, better buy a new one from another better brand rather than wasting time going after false warranty promises.

Never again will I buy another logitech product.
 

topgear

Super Moderator
Staff member
create a new thread with RMA No. and service center details. Did you contact the point of sell ? To Whom you submitted the product for RMA ?
 

coolrider

Right off the assembly line
create a new thread with RMA No. and service center details. Did you contact the point of sell ? To Whom you submitted the product for RMA ?

After sending repeated complaint mails about their Cochin service centre to logitech service helpdesk, finally they replied.
They advised me to contact the same customer care again to solve my issue !
What a ridiculous way to solve a complaint!

They say that to settle any warranty issues, I have to contact this one and only customer care in Kerala, when my complaint itself was against this customer care centre!

So I understood that their support team is in no way better than their Cochin service centre.
Both of them are equally useless and arrogant.

I am not interested in sending the unit again to that Cochin centre.I have already done that once and had to wait for 14 days to get back the same faulty unit.
So I don't want to go through that nightmare again and spent another 2 or 3 weeks without being able to use my PC.
What if they send back the same unit again after 2 weeks like what they did before?

In this case,they could have asked me to send the faulty device directly to their Corporate RMA centre/Main Office and could have sent me a replacement from there.This is what I have experienced with other brands like TP-LINK, when the local customer care can't handle an RMA issue.

And another ridiculous thing is that they have changed my complaint status to "solved" after giving me that useless advice as solution.They even sent me a feedback page asking me to rate their customer service!

I have given up this futile attempt and already purchased a new keyboard from another better brand.
I don't want to argue with these stupid people who keep on giving the same useless reply for every mail.

That is why I decided to give up this issue and didn't start a new thread on this topic.
But other forum users, please be informed about this unprofessional behavior from logitech customer care.
Avoid this brand if you care about warranty replacements.
 

topgear

Super Moderator
Staff member
I can understand how you feel as I've ridden on the same boat. Anyway, instead of logitech did you contacted any entity named Rashi Peripherals / RPtech which handles Logitech RMA ? They might have a branch near where you live so try that. I've got instant replacement for a logitech mouse. Check the box pack of the product and see if Rashi / RPtech is the distributor / importer.

I suppose you've contacted Ensure Support Services India Limited ? Do intimate about them about this as well :
Contact Ensure Services India Limited- Pre Post Sales Support, Infrastructure Management Services, Packs Distributions

Also call these numbers : [ Logitech ]
Telephone : +91 22 26500187
Roopak Krishnan +91-9840020986

Don't get too serious about it as you have nothing to loose or gain. Do it for experience in your leisure time. Meanwhile tweet / FB Logitech global team about this. See what happens next.
 

sutta_boy

Broken In
Corsair RMA is pathetic. Been over a month since my dead power supply was given to them for replacement. Going to buy a Seasonic one in a couple of days. Anyone knows how is Seasonic's RMA?
 

funskar

Padawan
I can understand how you feel as I've ridden on the same boat. Anyway, instead of logitech did you contacted any entity named Rashi Peripherals / RPtech which handles Logitech RMA ? They might have a branch near where you live so try that. I've got instant replacement for a logitech mouse. Check the box pack of the product and see if Rashi / RPtech is the distributor / importer.

I suppose you've contacted Ensure Support Services India Limited ? Do intimate about them about this as well :
Contact Ensure Services India Limited- Pre Post Sales Support, Infrastructure Management Services, Packs Distributions

Also call these numbers : [ Logitech ]
Telephone : +91 22 26500187
Roopak Krishnan +91-9840020986

Don't get too serious about it as you have nothing to loose or gain. Do it for experience in your leisure time. Meanwhile tweet / FB Logitech global team about this. See what happens next.
savex , neotric also are importer's of logitech items
 

bssunilreddy

Chosen of the Omnissiah
MSI Graphics Cards RMA Toll Free / Contact Numbers:

18001034397 / 18001022126 / 08826449649.

After calling the Toll free numbers Blue Dart Courier will come and pickup the unit for RMA and do the needful.
 

topgear

Super Moderator
Staff member
Corsair RMA is pathetic. Been over a month since my dead power supply was given to them for replacement. Going to buy a Seasonic one in a couple of days. Anyone knows how is Seasonic's RMA?

Corsair RMA can sometime take too long and seasonic is also not too good when it comes to RMA. The distributor overclockers zone might give you some other PSu instead of seasonic brand [ the OEm still is seasonic the the brand could be different ].

savex , neotric also are importer's of logitech items

I've also seen them handling RMA of some Logitech products though it was long back - around 2013 may be.

MSI Graphics Cards RMA Toll Free / Contact Numbers:

18001034397 / 18001022126 / 08826449649.

After calling the Toll free numbers Blue Dart Courier will come and pickup the unit for RMA and do the needful.

That's great.
 

amjath

Human Spambot
How many days will Zotac [Aditya Infotech] takes for RMA? The guy says my gfx card is up for replacement. Its been 4 weeks come Monday :/
 

sainath

Android Addicted
Anybody please tell me where is the Antec Service center located in Mumbai (Suburbs or South Mumbai)? I tried to search it on their web site and google but unfortunately I didn't got anything good. I wanted to know because my Power Supply died. Thank you!
 

topgear

Super Moderator
Staff member
One you get the RMAed unit do post the name of the distributor / importer on the box pack.
 

sainath

Android Addicted
I got my replacement for Antec VP450P today. But what I got is horrible. They give me BP450PS instead of my VP450P. See on the label product name is mentioned as VP500PC. I asked them I want VP450P as replacement but the guy from Prime ABGB told me that, as VP450P was discontinued so Antec sent this BP450P. I want to know if this BP450PS can handle my system or not? If not then what should I do? See the images -

rk0wuo.jpg


xbgv9w.jpg
 

topgear

Super Moderator
Staff member
BP450PS - Passive PFC = lesser efficiency.
VP450P - Active PFC = Better efficiency.

On a + side BP450PS has one +12V rail rated at 21A and another one at 18A and a total power output of 396W on +12V rail unlike the VP450P which has dual +12V rails rated at 18A with max combined output of 360W.
 

TigerKing

Cyborg Agent
purchased all computer parts from PrimeABGB (except Seasonic 520W PSU) in march 2017.

Problem -
computer started giving problem in July's last week. Restarting on it's own without giving warning or any blue screen. Just simple restart (like we use restart button on cabinet).
I did checked which part caused problem and concluded motherboard faulty (with The help of bssunilreddy). I updated bios to F7 (Gigabyte mobo) but no help. Computer was restarting at any instant, after complete boot or after windows loading or motherboard info window or in bios setting too.
After using more than 1-2 hours it was restarting so fast. Computer starts > 0.5 sec waiting > shuts down, and this repeats again and again..
This above thing happened 2-3 days, while I was searching for faulty part and resting for 8 hours (at night). Same 1-2 hours proper working then start restarting, restarting speed increases and then I manually unplug computer.

Finding Solution -
I called PrimeABGB, they told me "if you know whats faulty then you can send faulty product with invoice copy, if product in warranty they will RMA.
If you don't know whats exactly happened then bring Cabinet, we will check/diagnose and it will cost you ₹750 after finding faulty part we will RMA it and tell you."

Also they mentioned that they will call or email me whenever they find faulty product or need customer opinion before doing anything,
I gave computer for checking on Saturday 30/06/2017.
Called them on Tuesday, they couldn't find any restart problem in computer on same day.
So I called them on Wednesday again if they found any problem or faulty part, they told me computer restart problem started yesterday, so they were checking whats causing it.
Called them again on Friday, they couldn't find exact reason behind restart.
Called them again on Saturday, finally they concluded that motherboard faulty (don't know what happened with it or caused that) on yesterday. So, they are now going to replace that. They told me to send invoice photo on their email rma@primeabgb.com
I sent email. After that waiting for further updates from them.
They never called me or emailed me, I called them many times.. :(

My questions -
1. After replacing motherboard, RMA, which one will I get, brand new or refurbished product? (any member living in Mumbai with PrimeABGB RMA service experience)
2. what about serial number on motherboard?
3. How much time it will take for Gigabyte motherboard RMA? (Google search showing their policy changed now to 3-7 days.)
4. Any member, experienced RMA for motherboard from computer shop or Gigabyte Service Center?
also any experience with Gigabyte brand RMA from computer shop or Gigabyte Service Center?
5. Can anyone tell what exactly happened to this Gigabyte motherboard? What caused this problem? (PrimeABGB didn't answer that)

Waiting for update on Monday..

thank you..
 
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