This letter was sent to TATA indicoms custcare 7 days ago. I've not recived even one reply. Please, prospective customers of TATA broadband, beware, don't be fooled by their rates. They haven't a proper customer care system. They don't have tech staff. Use other provider, don't use TATA. Their email address, to the chief of tata indicom broadband email@example.com ( listed on http://tata.com/0_media/contact/index.htm ) bounces back! They don't have any nodal officers or zonal appelates! The customer care nation wide is located in hyderabad. THe local offices do no more than sales ( pah! ). If, tech support not there in local offices, where do the idiots get line men from, hyderabad!?? They just make money from that advanced rental on prepaid, entice you to buy a connect for 4 months thereby waive the installation free, which is where the ploy lies, they rob you of your money, give late setups and negligible uptime!