Can we sue Airtel?
Absolutely not.I was never charged single penny for unlimited downloads on sky ,( and i was torrenting day and night).I dont know if few of the cities have it but in Runcorn,UK where i used to be unlimited was free as air.i signed it too...
btw i came to know that even in the UK,Sky has a "limit" on their "unlimited" connections.!
Thank you for your post! Ill forward this piece of information to more knowledgeable people, and we will see how we can take this forward. I will keep you guys posted about any updatesFirst, I wish to all the members who have signed here, best of luck and success but I cann't sign as I am an employee of BSNL and it will raise some conflict of interest as well as, your complaint and struggle may brushed aside as supported by rival ISP employees...
But I can explaining my views without any conflict of Intersts,as I had dealt with customers complaints,consumer forum orders, and consumer laws..
Now My question is,
1) Whether anybody has the written letter or notice issued by Air Tel in this regard?-A-1
2) Whether any body has the copy of the letter,complaint submitted to Airtel,and reference no. given by them? A-2
3) And finally reply given by the Airtel (hard copy or soft copy if it is e- mail) and alleged website notification copy saved in html format..A3
Now approach TRAI-(Go to their web sites where the feed back section or contact section entered your complaint along with your Annexures..Since Airtel mentioned TRAI order, you also require the copy of the order..
Under the mandate given to TRAI it should have consulted the stake-holders(both ISP and Consumers)
What are Your chances?
1.When you purchase the BB connection signing the application and received the connection. a contract is established between the parties...A contract willbe a full unconditional unalterable ( unless a clause inserted by the parties concerned)
2.In the present case You have taken unlimited internet connection from the ISP by agreeing to pay certain amount for the period mentioned(monthly or annualy).
3.As long as you pay the bill correctly the ISP is bound to provide your connection as per original agreement.If on any account the ISP has altered the plan conditions without your agreement you can sue him in court of Law, for breach of contract, and claim damages as per law.
4.the only way Airtel subverting above road is, Airtel can anytime close the connection/or the plan, and reitroducing the same plan as 'Limited'. I am expecting you and all other Airtel users may recieve 'e-mail notification that the original 'plan'Unlimited no longer existed,and ask you to change to the new plan, then it weill be too late.. don't forget Airtel has a battery of Attorneys at their disposal
I don't beleive TRAI has issued the order.. Because BSNL so far not received it, if they receive, the first course they will forward it to Law Ministry opinion...
The regulator has fixed a minimum ‘contention ratio number’ of users who can share the same bandwidth to ensure that customers get better and higher broadband speeds. Earlier, there was no such restriction on operators and they were offering service at a contention ratio of 1:80 to 1:100 (which means the same bandwidth would be used by 80 to 100 customers). Under the new guidelines, the contention ratio for broadband at home has been fixed at 1:50 and for business at 1:30.
A senior executive of a leading ISP said: “It will be good for customers, but operators may have to buy more bandwidth and therefore the tariffs for broadband will go up. Also, even at the existing ratio consumers will not get more than 64 kbps speeds.”
In pursuance of its regulation on ‘Quality of Service of Broadband Services’ in October 2006, the regulator had issued a consultation paper on the bandwidth required for ISPs for better connectivity and improved quality of service.
In its guidelines, Trai said, “There have been complaints from the subscribers regarding inadequate broadband speed being provided by the ISPs. Most of the complaints allege that the available broadband speed is lower than the subscribed speed.”
Trai further said that though the existing regulations stipulated parameters for speed of connection and bandwidth utilisation, monitoring these was difficult. In such a scenario, it was important to enhance subscriber education and awareness for better understanding of internet services, it added.