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[Complaint] Pathetic Seagate RMA ! - Solved for now

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topgear

Super Moderator
Staff member
Ok, Long story short : I had* a seagate 500B 7200.11 [ notorious ] HDD which I had to submit for RMA two times before to Accel Frontline - so far my exp. is good with them regarding Seagate HDD RMA and they do replace the drive within 7 days. So submitted the HDD [ S/N : ****C5JM ] on 16th Sept. at Accel Frontline and got Call ID : SGTKOL130014637DW

But as the replacement [ Recertified ] HDDs has gone bad two times before in just 6 months I thought of why not escalate the issue with seagate. Our forum member Phenomenal had somewhat similar exp. so he posted about this on Seagate forum and got good result. So I thought why not ride the same bus. So posted my wos on seagate global forum [ userid : some_one ]. The forum mods MrMatthew and AskTheLeaf helped in escalating the issue but surprisingly I had to re-register there after this with different id [ userid : top_gear ]. I thought this as a minor glitch so did not pay much attention but informed the forum mods anyway.

23rd Sept : Accel informed me about a replacement hdd [ S/N : ****00QB ] but as it has the same part number [ 7200.11 ] as the previous replacements I did not picked up the HDD from Accel and the issue has been already escalated.

On the same day got a mail from Seagate Support Rafidah R asking for more info. So sent all the details - even informed about the replacement HDD [ S/N : ****00QB ] which I won't accept as it's the same old part and probably another recertified crap.

26th Sept : got a mail from Seagate support Jazli Jonet informing me about a new build hdd has been approved.

27 Th Sept : Got another mail from Jazli Jonet informing me that the new HDD is a Generation 12 [ 7200.14 ] HDD. On the mail I was told to return the HDD. I thought is this is a joke or what ?

As I had already returned the HDD [ S/N : ****C5JM ] on 16th Sept. based on which I got Call ID : SGTKOL130014637DW - how can I do that again ? So informed about all these again and told Jazli to collect the HDD [ S/N : ****00QB ] from Accel.

1 hour later I got a mail from Seagate Support Aysha that once they will get the HDD [ S/N : ****00QB ] they will send the new one.

Got a mail From Accel Frontline [ 5:05 PM ] on the same day about a new Call Id : SGTKOL130015353DW . The previous Call ID : SGTKOL130014637DW was closed without even informing me - Strange !

1st Oct : When I checked about the status of Call id : SGTKOL130015353DW I was surprised to see a Replacement HDD has been assigned [ S/N : ****LPHH ] but the funny thing is it has the same part no. and from Gen 10. 7200.11 series. Where is the new HDD from Gen 12 [ mail from Jazli on 26th and 27th Sept. ?????

Now a little about the Accel and Seagate's RMA process in India :

To receive a replacement HDD from Accel you need to have a Warranty Service Request / Acknowledge Form Receipt Paper. You get this Receipt when you physically submit seagate HDD to Accel for RMA and they will give you the Receipt paper with Call id no.

On the time of receiving the replacement HDD you need to give Accel the Receipt Paper [ and Accel will keep it ] without which Accel won't provide you the replacement hdd.

Now as the HDD [ S/N : ****00QB ] is called back by Seagate itself [ as per my e-mail request to Seagate Support personnel Aysha ] I don't have the receipt paper of the Call ID : SGTKOL130015353DW but I do have the Receipt paper of Call ID : SGTKOL130014637DW.

So how am I suppose to get back the replacement HDD of Call ID : SGTKOL130015353DW without the Warranty Service Request / Acknowledge Form Receipt Paper ?

======= ==== SEAGATE GLOBAL SUPPORT JUST MESSED EVERYTHING UP ==== =====

Note : It's not that I'm super duper excited about getting the HDD [ S/N : ****LPHH ] as replacement as this would be another crap but how come Seagate Support reps. played such dirty game is beyond my imagination and wasted my time ? They could have just simply deny giving a new HDD as replacement for some blah blah reason like company policy but instead they deceived me .

I've been using Seagate HDD 12 years for now but I've learnt my lesson. So anyone thinking about buying a Seagate HDD just think again.

Heher's some pics :

01CA1xN.png


K5KaRJN.png


PDDXaty.png


gevnexW.png


Now check below .. and you will say WTF !!!!

Notice the date, S/N and Part No. [ I'm still masking them as it's as against seagate's support forum ]

1ZFriYs.png


jcksgJZ.png
 

gameranand

Living to Play
Thanks for the share. I am currently using 4 HDDs and all of them are WD. I have seen the case with tkin as well so when I was about to buy a new HDD simply skipped the Segate for good. :)
 
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topgear

topgear

Super Moderator
Staff member
blame it on the rotten people buddy ;) and accepting / keeping a refurbished crap HDD is a lot more PITA than to just getting denied / cheated by the Manufacturer in case of a rMA like this. But surprisingly Accel this time proved to be better than Seagate as they just procure a replacement within 7 days but it's Seagate which failed to act properly but I'll mail this issue to some other seagate higher management for sure. Already this is running and up on forur forums including seagate's own community forum.
 

kg11sgbg

Indian Railways - The Vibrant and Moving INDIA
sent a mail and just got the reply a few minutes ago .. let's see ;)
Sorry for the state of affairs and mental agony you had undergone topgear, my friend.

A good eye opener and awareness for all us ,Thanks topgear for sharing the facts in-depth.

I thus purchased the WD 1TB Caviar Blue HDD,which I had commented and shared with you on the other thread relating to Storage.

BUT I HAVE 3 SEAGATE HDD's still ON MY MACHINE:shock:(Let GOD save me!!!)
 

ankitjain1116

Broken In
seagate is very famous for these kind of habbits.RMA iust worse for seagate.They will usually be sending a refurb drive which dies again and again.Seagate ki new drive tab tak theek h jab tak usme jaan h.Ek baar gai to samjo paise bhi gae.
 

rijinpk1

Aspiring Novelist
seagate is very famous for these kind of habbits.RMA iust worse for seagate.They will usually be sending a refurb drive which dies again and again.Seagate ki new drive tab tak theek h jab tak usme jaan h.Ek baar gai to samjo paise bhi gae.

my friend's seagate external with 5 years of warranty has gone kaput for 3 times. He lost all his favourite movies collection all the time. now just one year warranty left. he may be in trouble after that.

neverthless, he got a brand new drive third time.
 

kg11sgbg

Indian Railways - The Vibrant and Moving INDIA
Its not just seagate, anything accel deals in.. their RMA is crap
+1 for your comments.
I myself got 3 TIMES REFURBISHED HDD's (one of the 500GB HDD) whose warranty(5yrs.) will expire in June 2014(4 years ago I purchased it).
 
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topgear

topgear

Super Moderator
Staff member
What's the use of refurbished disc if they even can't work properly ? I know it can be guaranteed but still whene refurbished prody=ucts jusy go bad everytime it clearly shows the manufacturer has some serious quality issue so even the new HDD from such manufacturer can't be trusted - seagate and every other HDD manufacturer hiked price, reduced warranty for and still they are holding onto the same path but it's only seagate which HDD is showing some serious quality issue. The good old days when you can rely on a seagate HDD does not exists anymore. May be it's a little differnt on developwed countries and where they have strong laws like Aussies ACL but here who gives a damn about quality or ASS anyway on the behalf of customers/consumers.

And about Accel well you know all - I don't think I need to say a single word ;)
 

kg11sgbg

Indian Railways - The Vibrant and Moving INDIA
^topgear,did you get the NEW Seagate HDD as claimed by them?

What's the use of refurbished disc if they even can't work properly ? I know it can be guaranteed but still whene refurbished prody=ucts jusy go bad everytime it clearly shows the manufacturer has some serious quality issue so even the new HDD from such manufacturer can't be trusted - seagate and every other HDD manufacturer hiked price, reduced warranty for and still they are holding onto the same path but it's only seagate which HDD is showing some serious quality issue. The good old days when you can rely on a seagate HDD does not exists anymore. May be it's a little differnt on developwed countries and where they have strong laws like Aussies ACL but here who gives a damn about quality or ASS anyway on the behalf of customers/consumers.

And about Accel well you know all - I don't think I need to say a single word ;)
Absolutely correct,topgear.Everybody should admit this.
 
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topgear

topgear

Super Moderator
Staff member
toady I'll try to figure everything out .. damn ! I've no clue on how to convince those stone head service center people as I don't have the receipt of SGTKOL130015353DW .. lst time I tried talking with them that I have the e-mail of the same they simply told me to talk with their boss, when I asked for boss man ph. no. they told me to dial 52 and disconnected. Now what is a 52 anyway ! even Seagate support is not of much use on this.
 
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topgear

topgear

Super Moderator
Staff member
Like I suspected SEAGATE APAC proved to be some cheap cheats ... they could have just denied giving a new HDD but why did they lied is beyond all of my understanding.

Even after Segate reps. repeated e-mails of giving me a new Generation 12 HDD as replacement I've got another RECERTIFIED HDD as replacement .. I've expressed my concern on this before to Seagate reps. specially to Jazli J, Rafidah R mainly as the part no. of all the HDDs I've received is the same, model no. is also the same. They all belong to 7200.11 series. Shame shame on Seagate and it's APAC reps. ... I got cheated on the broad daylight.

these few screenshots should help :

Approval of new HDD :

K5KaRJN.png


Expressed my concern about the Replacemenet HDD issued that it's going to be another Recertified HDD instead of a New Generation 12 HDD as promised :

K6T3iXD.png


Got a assurance e-mail that it's going to be a New Generation 12 HDD for sure :

SqkkpGb.png



I don't know about Segate's policy about India but why Seagate reps. deceived me and played such dirty game is beyond my understanding. They could have just deny a new HDD as replacement at first place by saying company policy and blah blah. But why promise me a new HDD then send me a RECERTIFIED one even after repeatedly updating them with all the infos.

Seagate Reps. have no idea about their own RMA system. I'm saying this coz the part no, model no. and series [ 7200.11 ] of all the replacement Recertified HDD matched and even the last instead of which I was promised a new HDD. So if the Part No : 9BX154-303 belongs to 7200.11 seris and model ST3500320AS belongs to Gen 10 then generation 12 HDDs must have different part / model no. Even though I've expressed my concern on this to seagate reps. were just plain ignorant on this and this is exactly why I've got another RECERTIFIED HDD.

But what hurt me most is how seagate APAC reps. specially Rafidah R, Jazli J has cheated me .. The way Seagate's APAC support wing handled the whole thing is simply unprofessional and very depressing for a customer. So much for Seagate's legendary support and it's self boasting liar APAC reps.
 
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topgear

topgear

Super Moderator
Staff member
More Evidence :

Here is the proof that it's used and Recertified HDD

HDD Received by me at 5th Oct 2013 @ 11:36 AM

pSucCZJ.jpg


Installed today 6th Oct 2013 @ 10 AM

Pbdu5MS.png



The hdd has been used before for 32 hours before so it's clearly a Recertified HDD instead of a promised new HDD. I think this should be enough to prove how seagate reps. deceived me. Still my only point if they had to give a refurb drive why they wasted my time and said I'm going to get a new one ? SEGATE Reps. proved to be some lowlife cheaters.
 

rijinpk1

Aspiring Novelist
read error rate is high. let us see how long it can work. however use wd here after . never gave me any problem so far.;-)

The hdd has been used before for 32 hours before so it's clearly a Recertified HDD instead of a promised new HDD. I think this should be enough to prove how seagate reps. deceived me. Still my only point if they had to give a refurb drive why they wasted my time and said I'm going to get a new one ? SEGATE Reps. proved to be some lowlife cheaters.

even it is 0 hours, it can be a recertified hdd. it is because a reset pin is provided with every hdd with which it can be reset to 0 values,i think.
 
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topgear

topgear

Super Moderator
Staff member
The previous Recertified HDDs I got had 0 hours count but you are right, I'm done with Seagate.
 
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