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New Mouse problem

Sarath

iDota
New Mouse button problem!!

Guys I just got a Razer Imperator a day back and now I have noticed that the DPI adjusting buttons has a problem.
One of the buttons although working doesnt seem to be registering a proper click and sometimes gets stuck when pressed.

What should I do? Am I liable for a replacement?

I bought it from Online Shopping - Buy Mobile Phones, Cameras, Laptops @ Lowest Price - Letsbuy.com for Rs.3150

Here is a pic showing which button is affected :(
DSC00076-1.jpg


I was adviced against buying razer products by extremegamer. I regret not having heeded to his advice.
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.
.
:( :( :(

50 views and no response? :(
 
Last edited:

sygeek

Technomancer
Razer products are not that bad. Deathadder and Mamba are Razer's best products. Although I preferred to go for Logitech MX518 over both of them.
 

tkin

Back to school!!
Most deathadders show double click issues in a year or so, razers are very fragile components, go get an rma.
 
OP
Sarath

Sarath

iDota
I bought it online (from letsbuy). Thats the problem. I know nothing of how get it done.
Write a letter to customer care?
 

tkin

Back to school!!
I bought it online (from letsbuy). Thats the problem. I know nothing of how get it done.
Write a letter to customer care?
Contact customer care, since it has this issue from start they might just replace it.
 
OP
Sarath

Sarath

iDota
i wrote an email to letsbuy customer case and I still havent received a response for 2 days now.

What should I do? I am firing another letter now.

They are still not responding. This is really irritating.
 

tkin

Back to school!!
i wrote an email to letsbuy customer case and I still havent received a response for 2 days now.

What should I do? I am firing another letter now.

They are still not responding. This is really irritating.
Got any local razor warranty center?

One more reason I buy from local stores.
 
OP
Sarath

Sarath

iDota
wrote them a letter. Hope this works. I am close to giving up as it is just the dpi setting. Never buying a Razer product again.
 

Faun

Wahahaha~!
Staff member
might as well write to razor (official website) too and tell them that they just lost a customer.
 

Tech&ME

Banned
You can TRY the following :

1. Download the latest FIRMWARE for Imperator from here : Razer Support

2. Follow the instructions in the Guide to update the Firmware.


In Bangalore this is the Address for Razer:

Ankit Infotech
Address :#114, Sadarpatrappa Road,
Postal code :560002
Country :India
State :Karnataka
City :Banglore
Tel :08022222354
 
Last edited:

rajeevk

Journeyman
This is the problem with online shopping. But if you have warranty then get it changed.
I am telling you a case where a person bought a mobile from homeshop18 and the battery backup was disgusting. The problem was a defective battery.
 

tkin

Back to school!!
You can TRY the following :

1. Download the latest FIRMWARE for Imperator from here : Razer Support

2. Follow the instructions in the Guide to update the Firmware.


In Bangalore this is the Address for Razer:

Ankit Infotech
Address :#114, Sadarpatrappa Road,
Postal code :560002
Country :India
State :Karnataka
City :Banglore
Tel :08022222354
He has a hardware problem, try reading the first post next time.
 
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