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Need help debugging my ping issue

blademast3r

In the zone
Hey guys

Need some help from you awesome digitians to debug my ping issue. Here is some background. My internet connection(Airtel broadband) recently had some frequent DC issues. After almost a month of crap from CC/ Airtel presence. They did a whole bunch of stuff and replaced my modem. Quite honestly I still get 1-2 DC's per day. But I am fed up of dealing with these incompetetent guys and am using this connection until ACT broadband comes to my area.

However, ever since these people played arnd with my connection my pings have gone up. For ex , Counter strike GO doesnt find servers within 250 ping range. Earlier I used to find servers within 60ms. Dota 2 pings to Singapore server are now 300ms! Earlier they were 66 ms. I did some debugging myself.

Here is the tracert to the DOTA 2 singapore server. As you can see , the major screw up happens between 4 and 5

C:\Users\ramb>tracert 103.28.54.0

Tracing route to 103.28.54.0 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 27 ms 67 ms 30 ms ABTS-KK-Static-001.228.178.122.airtelbroadband.in [122.178.228.1]
3 188 ms 26 ms 26 ms ABTS-KK-Static-221.32.166.122.airtelbroadband.in [122.166.32.221]
4 26 ms 27 ms 179 ms AES-Static-025.102.22.125.airtel.in [125.22.102.25] <<<<<<<<<<<<<<<<
5 170 ms 196 ms 201 ms 125.62.187.193 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Massive ping difference
6 197 ms 173 ms 172 ms 1-2.r1.lo.hwng.net [195.66.224.227]
7 172 ms 172 ms 172 ms 5-3.r2.lo.hwng.net [209.197.1.194]
8 304 ms 303 ms 302 ms 1-3.r2.ny.hwng.net [69.16.191.98]
9 309 ms 302 ms 301 ms unknown.hwng.net [209.197.0.37]
10 329 ms 329 ms 317 ms e4-1.r1.la.hwng.net [209.197.0.25]
11 315 ms 315 ms 315 ms Gi5-2.gw1.lax1.asianetcom.net [206.223.123.82]
12 329 ms 332 ms 331 ms te0-3-0-0.wr2.sin0.asianetcom.net [61.14.157.209
]
13 329 ms 329 ms 329 ms gi12-0-0.gw5.sin1.asianetcom.net [61.14.158.43]

14 297 ms 298 ms 297 ms HID-0001.asianetcom.net [203.192.169.214]
15 324 ms 307 ms 296 ms unknown.hwng.net [173.245.210.222]
16 298 ms 314 ms 302 ms 103-28-54-225.valve.net [103.28.55.225]

When I checked the locations of both 4 and 5 they were Delhi! Which means some nonsense is happenning at Airtel server end itself.


IP Address Country Region City ISP
125.22.102.25 India Delhi New Delhi Bharti Infotel Ltd. <<<<<<< HOP 4

IP Address Country Region City ISP
125.62.187.193 India Delhi New Delhi Bharti Telesonic Infrastructure <<<<<<< HOP 5


What I need from you guys

Could you please run "tracert 103.28.54.0" . I want to compare your output to

1) Convince myself that something is actually different now.
2) Convince the braindead "technical" folks at airtel that something is wrong at their end.


If any of you face similar issues do let me know.. Ideally the ping should be 60-80 ms from India to this server which is located in singapore.

Thanks in advance guys
 
Last edited:

whitestar_999

Super Moderator
Staff member
this is my result on bsnl broadband connection:

Tracing route to 103.28.54.0 over a maximum of 30 hops

1 2 ms 1 ms 6 ms MyDslModem.local.lan [192.168.1.1]
2 46 ms 39 ms 26 ms 117.212.64.1
3 46 ms 44 ms 34 ms 218.248.175.54
4 65 ms 67 ms 61 ms 115.114.89.21.static-Mumbai.vsnl.net.in [115.114
.89.21]
5 104 ms 125 ms 104 ms 172.31.16.193
6 98 ms 111 ms 100 ms ix-4-2.tcore1.CXR-Chennai.as6453.net [180.87.36.
9]
7 161 ms 202 ms 145 ms if-5-2.tcore1.SVW-Singapore.as6453.net [180.87.1
2.53]
8 132 ms 132 ms 134 ms 180.87.12.150
9 155 ms 134 ms 135 ms unknown.hwng.net [173.245.210.222]
10 151 ms 135 ms 135 ms 103-28-54-225.valve.net [103.28.55.225]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
 
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