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Help! Windows XP Professional SP2 Crashing!

Discussion in 'Software Q&A' started by SouvikSinha, Dec 18, 2004.

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  1. SouvikSinha

    SouvikSinha New Member

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    I have Windows XP Professional SP2 installed. The problem is, whenever I want to move or copy or delete a file(s) by pressing Ctrl+X or Ctrl+C or Del key or by right-clicking on it, my Explorer hangs. I can see that drwtsn32.exe starts in the background and after a few minutes I see a message "DrWatson Postmortem Debugger has encountered a problem and needs to be closed" and my Explorer also crashes. I can only move or delete files using DOS command prompt. Any help to solve this problem will be greatly appreciated. By the way, I have Norton AntiVirus 2004 Professional with latest update and ZoneAlarm Pro installed in my PC. I also tried "sfc /scannow" in vain.
     
  2. alib_i

    alib_i New Member

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    do you have Dr.Divx installed in your system ??

    if yes .. then look at this link
    http://techrepublic.com.com/5208-6230-0.html?forumID=89&threadID=161335&messageID=1672444

    Code:
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{87D62D94-71B3-4b9a-9489-5FE6850DC73E}\InProcServer32 
    1. Open up regedit
    2. Goto HKEY_CLASSES_ROOT\SystemFileAs
    sociations\.avi\shellex\PropertyHandler
    3. Delete the "Default" value which should be "{87D62D94-71B3-4b9a-9489-5FE6850DC73E}" 
    
    
    it removes the 'encode using dr.divx' option from right-click menu ..
    this shud solve the problem ..

    -----
    alibi
     
  3. saROMan

    saROMan QA Juggler

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    well i have exactly..the same Problem....even i have posted my Problem B4...after closing some app 1st it gives..error mgs then Dr Watson msg...and i dont have DIVx installed.......so what sud i do???plz help
     
  4. alib_i

    alib_i New Member

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  5. OP
    OP
    SouvikSinha

    SouvikSinha New Member

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    Thank you very much alibi. You correctly identified the problem in your first response! I have Dr.DivX installed and after removing the AVI shell handler from Regedit, the problem is solved! Thank you once again for your assistance. Have a nice day.
     
  6. alib_i

    alib_i New Member

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    a very nice day to you too souvik :)

    -----
    alibi
     
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