Stay calm bro.
You will definitely get replacement or refunds.
Call on this no. - +91-22-65611833 between 10:00 to 18:00 hrs.
Speak to sagar or Faheem.
you haev to send your existing set back?
They have very good customer support.
In such cases always contact support team instead of opening any thread in forums.
One more thing when I called up sagar told me that they are coming out with new IEM in next month or so.
See if you can get that instead of c12 but need to shell out more...
soundmagic es18 is very high value for money. but there are complaints that its build quality is bad.
but it has good sound and i like it. and have it too.