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Got my BF3 PunkBuster ban corrected

anirbandd

Conversation Architect
Got banned for Violation #81570 on BF3. Logged ticket with Even Balance.

So this is what happened. the conversation goes from bottom to top.


12/14/2014 10:27:53 - "Alex J"
Note #11:
We have confirmed that Violations #81570 and #81576 in BF3 may be triggered by non-cheat software. These Violation codes have been removed from our system and we encourage server admins to give the benefit of the doubt to players who raised these violation numbers.
11/27/2014 01:52:23 - "ancientMariner14"
Note #10
: Alex,

Banning someone may seem a trivial matter to you as a vast corporation fighting cheaters. I know you guys work real hard to keep the online experience clean for us players, but do try to understand that I am appealing after being a collateral damage.

I invested some part of my hard earned money so that I could have some fun time for myself at the end of the day. Even though I got the main game for free, I bought the DLCs.

I am only asking how the GUID is stolen, because I would like to buy BF4 getting my gaming PC next month.. I would like to take some measures to keep my GUID safe the next time. I am already using a genuine Avast! Internet Security license, so I know this isnt any malware.

PS: Thanks for answering my previous query. Sorry for shouting. I was a bit pissed off. Hope you can understand my situation here.
11/26/2014 14:08:23 - "ancientMariner14"
Note #9
: WHAT DO YOU SUGGEST THOSE INNOCENT PEOPLE LIKE ME DO IN ORDER TO PREVENT HAVING THEIR GUID STOLEN??

11/25/2014 13:55:38 - "ancientMariner14"
Note #7
: Alex,

After searching for 81570 gamehack, and going through the volumes of the people banned for that, it seems that Evenbalance has made GUID that can be easily stolen and is doing nothing to prevent it.

I am totally innocent, and I am being framed here. Let me know if you can do anything to reverse this decision. I am ready to being cross checked.
11/25/2014 10:43:59 - "Alex J"
Note #6: We have confirmed that Violations #81570 and #81576 in BF3 may be triggered by non-cheat software. These Violation codes have been removed from our system and we encourage server admins to give the benefit of the doubt to players who raised these violation numbers.

11/25/2014 01:23:44 - "ancientMariner14"
Note #5: I was searching around and got this in GGC-Stream.net:

Ban Link: GGC-Stream / GUID Search
Date: 10/22/14, 5:08 PM
GUID: xxx
Game: Battlefield 3
Violation: Violation (GAMEHACK) #81570

Hope this helps in solving the issue.
11/24/2014 14:36:23 - "ancientMariner14"
Note #4: Hello Alex,

Thank you so much for the response.
PFB the GUID:
PB Server assigned guid = xxxx

Please see that I can play the game normally again.
11/23/2014 13:41:40 - "Alex J"
Note #3
: Hello,

In order to assist you I will need some more information.

You will need to provide your PB GUID.

To see your GUID, go to your PB folder (located inside the game installation folder) and look for the “pbcl.log”.

Open the pbcl.log and look for the line "PB Server Assigned GUID = ", this is your GUID.

If the pbcl.log does not exist, please create a plain text file "pbcl.cfg" (use a text editor like "Notepad", make sure it has no additional '.txt' extension). Open the pbcl.cfg (again something like “Notepad”), copy the text pb_logtofile 1 and paste it into the pbcl.cfg. Then save the file and join a PB enabled server. After a few moments, you should have a new “pbcl.log” file in the PB folder.
11/22/2014 11:11:45 - "ancientMariner14"
Note #2:
The ban time varies from 2-5mins...

but the thing is i cant play... Kindly look into it...
11/22/2014 11:05:52 - "ancientMariner14"
Note #1:
Ticket submitted to support staff.
Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster kicked player 'ancientMariner14' (for 5 minutes) ... Violation (GAMEHACK) #81570

I have no idea why this happened.. I started the game after a couple of months and suddenly this kick hit me. On every server. I cannot play the game in any way.

Please look into it.

Now its resolved and i played for a rounds last saturday. :-D:-D:-D

- - - Updated - - -

Actually, that bold, italics paragraph was like:

To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID
 
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