this might help : *www.thinkdigit.com/forum/viewtopic.php?t=14845
is it a tech or non tech center ? if its a tech center , there might be oppurtunities to get into tech field outside call centers too , like sys / net admin . not sure abt situation in mumbai . have they finalised ur sal ? if not , give a hard bargain and prove to them u are worth it . they might put u off by saying u dont have enuf experience and stuff , but stick to the point that even in ur 8 months exp u were able to handle calls well and have gained exposure in how to handle custs and reach set targets too . if the price they state is a bit low . tell them u'll get back to them in a week or so regarding the offer . they might hike the price , koz good agents are in demand everywhere . if ur looking for a change of place , head for b'lore , good companies , good pay and good lifestyle (according to the boozers) .
in case ur not satisfied , try a couple of more centers b4 commiting to any . mostly environment and job satisfaction is psychological thing , one guy might love one place , while another hates it . so see whats ur interests now and for the future and choose .
most centers have good working environment , to adept to US / UK standards so u dont have to worry too much on that end too . just make sure they have 5 days working per week . six days is really unhealthy and bad for anyone .
btw , if they are tech support , ask if they sponsor international certs for their employees . some centers pay full or half the amount for their staff to take up internation certs .