The Only thing ACER knows is how to sell cheap computers. Their Marketing network might be good but I would say there is no After Sale support at all ! Their dealers promises a lot when you buy. but once your product gets any problem nobody will help you !. Once you handover your ACER products to the Dealers you have to wait ... I don't know for how long ! (I am waiting since more than 3 months) .... yes of course if you have small problem like in keyboard or battery then dealer might repaired it but for critical one they even don't diagnose the problem....and in critical case once your Dealer approach their technical department then .... in that complicated ACER department they will take lots of time and your computer get OLDER after visiting their Technical center. They will replace your new parts by old Repaired one ! Your Laptop will get lots of scratches on the body. (I seen personally how they are handling it) nothing will be cared.... and the Main thing is the communication about Support... There is nobody in the company who could reply your Emails (there is only one email for contact on their official website www.acer.co.in, you will never get even acknowledgement from this), Faxes, Letters.... They really don't care about customer !!! you can't even logged complaint about their technical staff or dealers. nobody will listen your complain.!!! I have a STRONG fact reason for saying all this... I am waiting for my computer to be repaired since more than (3) THREE MONTHS !!!. I haven't got any reply of my Emails, Faxes in regards to complain about their support system. not even acknowledgement !!! I have sent it to all of their official contacts fax number Bangalore, Mumbai, Delhi, Chennai, Hyderabad,... Even I have sent it to some of regional Acer Clinic Care.... and also to their Taiwan office.!!! Please read on my experience with ACER as below: I have wrote emails and fax to ACER as given below: Dear Sir / Madam I am seeking for an assistant to deal with ACER support system to be repair my Notebook computer for which I am already dealing since almost three month (3 Month) ! Please help me... I am really frustrated by ACER Support system.... 21/12/2004 - I have Purchased ACER 4002 Lci Notebook from ACER Dealer in Rajkot - Noble Care Center for INRs 64,000/- 02/07/2005 - I got a problem with Notebook It was just hanged in middle of my work, I approached my dealer and he diagnose that there is Sevier problem in Motherboard. actually I am working in Seychelles. 07/07/2005 - Fortunately I was coming to India for my company business purpose and I handed over my Notebook to my Dealer in Rajkot - Gujarat India. after 12 days.... 19/07/2005 - I got call from main Acer Care center - Drupa Electronics- Ahmedabad that they got motherboard from company but it is not the same as per my configuration they are sending it back. As I was not utilizing my notebook during my Business Trips and I am a frequent flyer to overseas... I did lots of follow-ups.... after 25 days ( 37 days since I have handed over to them) 14/08/2005 - I got call that the notebook is ready. When I collected and bring it to Rajkot, the next day there was a problem with a CMOS battery it was not charging. they ask me to send it back. after 11 days ( 48 days since I have first handed over to them) 25/08/2005 - They send me back the notebook and next day it was the same problem. even my dealer instruct that the mother board is faulty they have just changed the battery. Again I have sent the notebook to them. you see they don't even diagnose the system properly ! I was traveling to Dubai on 21st Sep. I was really BAGGING for my Laptop. as I need the most during this trip...... after 25 days !!! ( 73 days since I have first handed over to them!!!! Can you imagine the time frame !) 19/09/2005 - They send me back the notebook and next day it is the same problem- it take lot of time to get setup screen, System date is changing to 1988 date if we change the date then again when we restart it use 1988 default date. CMOS check sum bad, The main Regional (Western) technical guy named Mahesh Kulkarni said... "it is very minor problem".... Without proper System date I can't even Restore the computer, can't send email -(if I send it it will receive at last mail in receipt email programme., Can't search files... without date it is just like a Type writer with screen. and it take lot's of time to Start. and the main responsible person of the company is saying me "this is minor problem" !!!! after 12 days !!! ( 85 days since I have first handed over to them!!!! Can you imagine the time frame !) 01/10/2005- They have replaced motherboard (Don't think it is new.. It is repaired one !!! older than my system !!! and still have some problem with motherboard Bios even they upgraded Bios) still Laptop is working But the Optical drive (Combo drive ) is not working..... Are these technical Persons playing some game with me ? What is going on I don't know... I have logged Complaint about these peoples to ACER but in ACER nobody is listening.... after 6 days !!! ( 91 days since I have first handed over to them!!!!) 06/10/2005 - I got a phone call from Regional head in Support system Mr. Mahesh Kulkarni that ... (after wasting three months of my time) he is saying that "Your warranty is void" the reason my Dealer (ACER Dealer from Rajkot) has upgraded hard disk of my laptop before I bought !!! I have checked this issue with this ACER dealer (before I buy the laptop) and he assured me that there will not be any problem in Warranty or any kind of problem in support system from ACER for this up gradation .... Even a key person in ACER Company is saying this... During this Three month there are some Scratches on my laptop... Infact I always used to keep very care particularly on Body of my laptop as it is my office in front of my client ! ... So I always handed over my laptop to my dealer personally and he was transporting it to wherever it need to be on their responsibility....... Today on 12/10/2005 after 97 days since I have first handed over my Laptop to them! I am still waiting for my laptop to be repaired .... Nobody is listening complain in ACER for their Technical support department.... I don't know I just have to wait... Can some one please help me is there any other way in INDIAN ACER to get my computer to be repaired ? you can email me on email@example.com. I would be very grateful if you send me any solution.... Anyway, I advised think a lot before you buy ACER PRODUCTS.