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Mine got replaced today only... still downloading the driver from synaptics website (the service guy told intelli touchpad would not be working in Y500 hence download the generic driver -- dont know how true this is :-( ):cry:

@ Sri.. why dont you post a screenshot of the service details?... that might explain a lot...

If you talk about aftersales .. may be true... but i can assure you technical support from Lenovo is pathetic. I got my Y500 4 days back and panifully realized that mine was a piece from the troublesome touchpad slot. I called up the technical support and they send me a program which assist in...

This guy is supposed to be the oldest lenovo sales partner in bangalore. Shop name is Neon technologies. You can get more details from him. I bought the lappy from him only - 9900266370. Cheers :-D:-D:-D

I'll PM you the number?... By the way mine is an ELAN one and the dealer told that all of the stock is re assembled to correct the issue.... Let me wait for couple of days and then assess the actual situation with touchpad... Spent whole night yesterday fiddling with the lappy... :P:P:P

I checked with the lenovo sales desk in bangalore and they have confirmed the reassembling of the faulty products already. I just placed my order today morning and ll b getting my piece in another hour... :twisted::twisted::twisted: