billubakra
Conversation Architect
Hi,
We are using Samsung Galaxy Note 10 Lite from the past 10 months with 2 Jio sims. Everyday the main sim in slot 1 is used for the mobile data and the phone is then used as a hotspot device. The mobile data used to disconnect/break/stop earlier also but it was for a few seconds and hence bearable, the mobile data icon is always there it's just that the internet stopped working for a few seconds. The last ota update was on 17th September. Here is the software version installed in the phone
Now since the last week of September, if the phone is connected as a hotspot device with any other phone/pc/laptop etc. the internet stops to work all of a sudden. The mobile data icon is there but the internet just doesn't work. It works if we restart the phone multiple times or turn on/off airplane mode many times. But the problem again starts after a few minutes. This does not fix it permanently though. The internet just stops working both in the phone and via hotspot.
If we turn off mobile hotspot then after few minutes the mobile data works flawlessly in the phone with maybe one or two disconnections which are for a few seconds in the phone. But a few minutes after the hotspot is turned on this issue starts again. Swapped both Jio sims from slot 1 and 2 and vice versa but it didn't help. Removed sim 2 and then swapped sim 1 (the main sim) from slot 1 to 2 but the same issue was there after the hotspot was turned on. At home, we are using many other Jio sims with other Samsung phones which are then used as hotspot devices and they all work fine. Tried resetting the network settings many times but no help.
Inserted a sim from some other operator in slot 1 and moved the main Jio sim to slot 2 yesterday and the mobile data and hotspot is working fine. If I switch the mobile data to slot 2 with the main Jio sim the mobile data works fine but a few minutes after the hotspot is turned on this issue again starts. This main Jio sim is able to make and receive calls and send and receive text messages just fine. Formatting the phone is the last option. What should I do?
Edit- Last night I opened up the camera to click up a document's picture. The camera by default opens in 1.0x mode, the screen became totally white with a pinkish hole in the middle. Same when I changed it to 2.0x mode. It worked fine in the 0.5x mode. I restarted the phone and it's all fine, as of now. Is this all happening due to the update?
Took out the main jio sim from slot 2 and tried the same in some other Samsung phone and then tried using it as a hotspot, it works great. Inserted that phone's Jio sim to the Note 10 and it is giving the same problems after the hotspot is turned on. The internet just stops working with a Jio Sim in the Note 10 Lite if the hotpsot is started. How to delete all settings of Jio from the Note 10 Lite and then ask Jio to send the network related settings again? Why I am emphasizing on this is because mobile data+hotspot by another ISP works great in the Note 10 Lite. Even with the Jio Sim it works fine, it stops only after the hotpsot is turned on.
@whitestar_999 @SaiyanGoku @patkim @bssunilreddy
Thanks
We are using Samsung Galaxy Note 10 Lite from the past 10 months with 2 Jio sims. Everyday the main sim in slot 1 is used for the mobile data and the phone is then used as a hotspot device. The mobile data used to disconnect/break/stop earlier also but it was for a few seconds and hence bearable, the mobile data icon is always there it's just that the internet stopped working for a few seconds. The last ota update was on 17th September. Here is the software version installed in the phone
Now since the last week of September, if the phone is connected as a hotspot device with any other phone/pc/laptop etc. the internet stops to work all of a sudden. The mobile data icon is there but the internet just doesn't work. It works if we restart the phone multiple times or turn on/off airplane mode many times. But the problem again starts after a few minutes. This does not fix it permanently though. The internet just stops working both in the phone and via hotspot.
If we turn off mobile hotspot then after few minutes the mobile data works flawlessly in the phone with maybe one or two disconnections which are for a few seconds in the phone. But a few minutes after the hotspot is turned on this issue starts again. Swapped both Jio sims from slot 1 and 2 and vice versa but it didn't help. Removed sim 2 and then swapped sim 1 (the main sim) from slot 1 to 2 but the same issue was there after the hotspot was turned on. At home, we are using many other Jio sims with other Samsung phones which are then used as hotspot devices and they all work fine. Tried resetting the network settings many times but no help.
Inserted a sim from some other operator in slot 1 and moved the main Jio sim to slot 2 yesterday and the mobile data and hotspot is working fine. If I switch the mobile data to slot 2 with the main Jio sim the mobile data works fine but a few minutes after the hotspot is turned on this issue again starts. This main Jio sim is able to make and receive calls and send and receive text messages just fine. Formatting the phone is the last option. What should I do?
Edit- Last night I opened up the camera to click up a document's picture. The camera by default opens in 1.0x mode, the screen became totally white with a pinkish hole in the middle. Same when I changed it to 2.0x mode. It worked fine in the 0.5x mode. I restarted the phone and it's all fine, as of now. Is this all happening due to the update?
Took out the main jio sim from slot 2 and tried the same in some other Samsung phone and then tried using it as a hotspot, it works great. Inserted that phone's Jio sim to the Note 10 and it is giving the same problems after the hotspot is turned on. The internet just stops working with a Jio Sim in the Note 10 Lite if the hotpsot is started. How to delete all settings of Jio from the Note 10 Lite and then ask Jio to send the network related settings again? Why I am emphasizing on this is because mobile data+hotspot by another ISP works great in the Note 10 Lite. Even with the Jio Sim it works fine, it stops only after the hotpsot is turned on.
@whitestar_999 @SaiyanGoku @patkim @bssunilreddy
Thanks