TigerKing
Wise Old Owl
I need help with data recovery for WD My Passport Ultra 1TB.
Please provide details for certified 3rd party data recovery centres in Mumbai.
Please provide details for certified 3rd party data recovery centres in Mumbai.
Thank you for contacting Western Digital Service and Support. My name is Sushant.
We do regret to inform you that Western Digital does not cover data recovery under its warranty policy, nor we have any in-house data recovery service.
We can only provide you the approval to get the data recovered from a certified third party Data Recovery vendor, so that the warranty of the drive will not be void & we will accept your HDD after that.
To get approval for Data Recovery, kindly reply to this mail with the incident number (i.e. mail case number) along with the following details:
Serial & model number of the drive
Reason for data recovery
The name and contact details of the data recovery company
And the incident number
Kindly ensure that you take the approval before approaching a third party vendor for data recovery, as the warranty on the Drive will be voided if the approval is not taken.
If you need to recover the data on the drive, you must do so before returning the drive to us. Once we receive the drive, our warehouse will erase all the data completely and will be irrecoverable.
Please send the approval mail copy along with the drive once you send it for replacement.
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