[Query] Sapphire Service Center Mumbai

Discussion in 'Service and RMA watch' started by ZTR, Oct 6, 2016.

  1. ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    So my 7770 is not giving any display
    Fans are spinning but no output

    Can anyone tell me the address of Sapphire service center in Mumbai?
    As I know that it's handled by Supertron now and Google doesn't give much

    Thanks



    Sent from my Redmi Note 3
     
    Last edited: Oct 10, 2016
  2. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    Anyone?

    Sent from my Redmi Note 3
     
  3. jodo_c

    jodo_c Member

    Joined:
    Aug 4, 2014
    Messages:
    72
    Likes Received:
    0
    Trophy Points:
    6
    Did you even search Supertron on Google? I found one location in Lamington road
    here

    And I also found a number and email address from Primeabgb site of Supertron (9833431411/ Anand Sharma),
    joycewen@sapphiretech.com/ inqridhuang@sapphiretech.com

    P.S I don't own a sapphire product.
    Not sure if the number or email are still working but try anyways.
     
  4. Nerevarine

    Nerevarine Well-Known Member

    Joined:
    Feb 6, 2011
    Messages:
    5,458
    Likes Received:
    33
    Trophy Points:
    48
    Location:
    Bhubaneshwar
    Your 7770 still has warranty ?
     
  5. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    Bought in 06/2014
    So by 3 years warranty , yes still in warranty

    Sent from my Redmi Note 3
     
  6. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    I did
    But Google is also showing a different address also
    Thus the confusion
    But will check out lamington road one tomorrow

    Sent from my Redmi Note 3
     
  7. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    F**king Supertron
    Refused to take my card for RMA because it's "dusty"
    I mean wtf

    Where should I complain about this?
    Also gonna contact Sapphire directly also regarding this shitty practise for RMA and warranty

    Sent from my Redmi Note 3
     
  8. sam

    sam Forum Moderator Staff Member

    Joined:
    Jan 16, 2010
    Messages:
    13,249
    Likes Received:
    49
    Trophy Points:
    48
    Location:
    Guwahati
    What a surprise. Have a Sapphire HD 7770 GPU brought in 2014 and now suddenly there is no output. looks like Sapphire GPU has a self life of only 2 years. Lets see how my RMA experience goes.
     
  9. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    If it has any oxidation like mine had you will face some problems and will have to contact directly with sapphires rma representative

    Sent from my Redmi Note 3
     
  10. sam

    sam Forum Moderator Staff Member

    Joined:
    Jan 16, 2010
    Messages:
    13,249
    Likes Received:
    49
    Trophy Points:
    48
    Location:
    Guwahati
    no oxidation.

    BTW do you happen to have any contact info of Sapphire representatives? Like Sapphire India office number/mail id?
     
  11. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    Just have the email id of of Sapphires RMA representative

    I can pm that if u want
    As for Indian representative , I don't think sapphire has one

    Sent from my Redmi Note 3
     
  12. sam

    sam Forum Moderator Staff Member

    Joined:
    Jan 16, 2010
    Messages:
    13,249
    Likes Received:
    49
    Trophy Points:
    48
    Location:
    Guwahati
    the email id will do just fine. thanks in advance.
     
  13. Geek-With-Lens

    Geek-With-Lens Member

    Joined:
    Jun 18, 2011
    Messages:
    926
    Likes Received:
    2
    Trophy Points:
    18
    Location:
    Mumbai
    Hi [MENTION=163350]ZTR[/MENTION],

    Going through the same thing with my OLD GPU. Supertron rejected it and then I have connected with Sapphire support. Here is the response which I got. Is it acceptable? Screenshot by Lightsho

    Let me know. Thanks!
     
  14. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    I contacted their RMA representative directly through email and explained how the oxidation happened by no fault of my own after which they allowed me to do a regular RMA of the GPU
    I'll pm you the email Id of their RMA representative

    Sent from my Redmi Note 3
     
  15. bssunilreddy

    bssunilreddy Super Moderator Staff Member

    Joined:
    Apr 5, 2004
    Messages:
    12,318
    Likes Received:
    554
    Trophy Points:
    113
    Location:
    Secunderabad
    You dont need to explain the service center representative about anything regarding the problem of your GPU.

    If it is not physical damage & under warranty.

    You can simply go for claiming a replacement.

    Now Supertron is looking after Sapphire/Zotac/Intel RMA & distribution in India.

    Just they need either serial number or a valid invoice to confirm the warranty.

    Thats all...

    Sent from my ASUS_T00K using Tapatalk
     
  16. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    You haven't had to do RMA with Supertron with a GPU which has RUST ON SCREWS (that's it )
    They treat rust on screws as Customer induced damage and thus they REFUSE TO DO RMA
    So please don't go around spreading lies here
    When you yourself haven't faced it yourself

    Sent from my Redmi Note 3
     
    Last edited: Dec 22, 2016
  17. bssunilreddy

    bssunilreddy Super Moderator Staff Member

    Joined:
    Apr 5, 2004
    Messages:
    12,318
    Likes Received:
    554
    Trophy Points:
    113
    Location:
    Secunderabad
    I myself took a MSI gpu for RMA which has got its screws broken of at the backside of the card and as a result, one of its fans stopped working.
    The GPU overheats and shuts down automatically.
    At 1st, service center fellows did not accept it saying losing of screws and its subsequent result is taken as Physical damage.
    I insisted and upon showing confirmation letter from their Head Office, they took it for RMA.
    They gave me a sealed piece as replacement.
    The whole thing happened in 2008.

    Now Supertron deals with RMA for MSI, Asus, Intel, Zotac and Sapphire as well.

    Asus also has independent service provider who look after their GPU, Routers, Motherboard and phones which is called as Regenerisis Pvt Ltd.

    Sent from my ASUS_T00K using Tapatalk
     
  18. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    Regenersis handles MSI and Asus service
    Supertron only handles zotac and sapphire
    I know cause inhave submitted my MSI motherboard at regenersis service centre
    Where they handle Asus also

    Sent from my Redmi Note 3
     
  19. bssunilreddy

    bssunilreddy Super Moderator Staff Member

    Joined:
    Apr 5, 2004
    Messages:
    12,318
    Likes Received:
    554
    Trophy Points:
    113
    Location:
    Secunderabad
    I saw somewhere in the forum that MSI is also dealt by Supertron.
    Supertron was mailing flyers to its registered customers as to which products it deals and one of the flyers were posted in the forums.

    I also dont know exactly but can confirm that MSI distribution & RMA was done by Accro Engineering Pvt Ltd in India.

    If anybodys service request is not fulfilled in India, they can send their query to their Head Office abroad.

    Sent from my ASUS_T00K using Tapatalk
     
  20. OP
    OP
    ZTR

    ZTR Active Member

    Joined:
    Mar 16, 2013
    Messages:
    1,110
    Likes Received:
    1
    Trophy Points:
    38
    Location:
    Mumbai
    Arre I am telling you na
    MSI is also handled by regenersis
    I have submitted my motherboard in a regenersis service center only for RMA
    You can see here the service center locations
    Majority are handled by regenersis
    Service Location | MSI Indi

    Sent from my Redmi Note 3
     

Share This Page