Help...PC restarts all of a sudden..

Discussion in 'Software Q&A' started by himadri_sm, Oct 4, 2008.

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  1. himadri_sm

    himadri_sm Mad Eyed Llama

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    A new & strange problem...while working my pc has started to restart suddenly with a BLUE SCREEN ERROR..the trouble is the BSOD lasts for microseconds only..so i cannot note down the error message..it usually happens when i'm working on lots of things..for instance i have firefox open..downloads on & then i click on my computer..the pc just restarts..so it basically happens when i switch to a different task...login happens as usual and i do not get any errors on disk checking..however when the system starts iget the error message-- the system has recovered from a serious error..with the following info- Error signature
    BCCode: 19 BCP1 : 00000020 BCP2: E2D1179A BCP3: E2D121B2
    BCP4 : 4D430C0E OSVer: 5_1_2600 SP: 2_0 Product: 256_1

    Technical information
    the following files will be included in this error report:
    C:\DOCUME~1\HSM\LOCALS~1\Temp\WER87bb.dir00\Mini100408-03.dmp
    C:\DOCUME~1\HSM\LOCALS~1\Temp\WER87bb.dir00\sysdata.xml

    Here is the hijack this log file:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:38:12 AM, on 10/4/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
    C:\Program Files\SOFTWARES\Autodesk 3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
    C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
    C:\Program Files\SOFTWARES\IObit SmartDefrag\IObit SmartDefrag.exe
    C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\DNA\btdna.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\SOFTWARES\SRS Labs\Audio Sandbox\SRSSSC.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\Program Files\SOFTWARES\Internet Download Manager\IEMonitor.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\SOFTWARES\Mozilla Firefox\firefox.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\OneTouchAccess.exe
    C:\Program Files\Windows Media Player\wmplayer.exe
    C:\Program Files\SOFTWARES\Trend Micro\HijackThis\HijackThis.exe

    O2 - BHO: IDMIEHlprObj Class - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\SOFTWARES\Internet Download Manager\IDMIECC.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: ClickCatcher MSIE handler - {16664845-0E00-11D2-8059-000000000000} - C:\Program Files\Common Files\ReGet Shared\Catcher.dll
    O2 - BHO: IEVkbdBHO Class - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\SOFTWARES\Java\bin\ssv.dll
    O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\SOFTWARES\ReGet Software\ReGet Deluxe 5.2\IEBar.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"
    O4 - HKLM\..\Run: [SmartDefrag] "C:\Program Files\SOFTWARES\IObit SmartDefrag\IObit SmartDefrag.exe" /StartUp
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
    O4 - HKCU\..\Run: [SRS Audio Sandbox] "C:\Program Files\SOFTWARES\SRS Labs\Audio Sandbox\SRSSSC.exe" /hideme
    O4 - HKCU\..\Run: [BitComet] "C:\Program Files\SOFTWARES\BitLord\BitLord.exe"
    O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKCU\..\Run: [IDMan] C:\Program Files\SOFTWARES\Internet Download Manager\IDMan.exe /onboot
    O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\SOFTWARES\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
    O4 - Startup: Metacafe.lnk = C:\Program Files\Metacafe\MetacafeAgent.exe
    O4 - Global Startup: Metacafe.lnk = C:\Program Files\Metacafe\MetacafeAgent.exe
    O8 - Extra context menu item: Download all links with IDM - C:\Program Files\SOFTWARES\Internet Download Manager\IEGetAll.htm
    O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\SOFTWARES\Internet Download Manager\IEGetVL.htm
    O8 - Extra context menu item: Download with IDM - C:\Program Files\SOFTWARES\Internet Download Manager\IEExt.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\SOFTWA~1\MICROS~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\SOFTWARES\Java\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\SOFTWARES\Java\bin\ssv.dll
    O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{651EBC7A-FCD8-4FCD-A6C2-54D441CF4710}: NameServer = 202.56.230.5 202.56.240.5
    O20 - AppInit_DLLs: C:\PROGRA~1\SOFTWA~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\PROGRA~1\SOFTWA~1\KASPER~1\KASPER~1\mzvkbd3.dll
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\SOFTWARES\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - C:\Program Files\SOFTWARES\Autodesk 3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

    --
    End of file - 6092 bytes
     
  2. dheeraj_kumar

    dheeraj_kumar Legen-wait for it-dary!

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    Disable all software at first, and keep on enabling one by one to find the fault. By disable I mean rename the entire software's directory.
     
  3. afonofa

    afonofa New Member

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    Code:
    My Computer 
    > Properties 
    > Advanced tab
    > Startup and Recovery settings
    > uncheck Automatically Restart
    > OK > OK
    
    You should be able to read the error message on the next BSOD.
     
  4. Cool Joe

    Cool Joe The Black Waltz

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    The HT log seems to be clean. I think this is a problem with the hardware. Could be due to RAM faults.
     
  5. Zangetsu

    Zangetsu El Directo!

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    It cud be either due RAM ,SMPS or Virus...IMO :D
     
  6. Cool Joe

    Cool Joe The Black Waltz

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    I don't think it's due to the PSU. When PSUs go wrong, they don't show BSODs. (correct me if I'm wrong.)
    I think it's with the RAM. Try cleaning it with a pencil eraser. Do it gently though.
     
  7. dheeraj_kumar

    dheeraj_kumar Legen-wait for it-dary!

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    BSODs are mostly due to driver conflicts. Thats why I suggested him stuff in #2.
     
  8. Zangetsu

    Zangetsu El Directo!

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    Ya i know but a faulty PSU can damaged ur RAM,mobo,HDD.etc....:rolleyes:
     
  9. thecreativeboy

    thecreativeboy New Member

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    Just remove the RAM and clean it and try to put in another slot or the same slot.i think it will works.
     
  10. OP
    himadri_sm

    himadri_sm Mad Eyed Llama

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    Here is the error in BSOD :
    BAD_POOL_CALLER

    Technical information:
    STOP :0X000000C2(0X00000007,0X00000CD4,0XE409F9E0,0XE409F9E0)

    Begining dump of physical memory
    Physical memory dump complete.
     
  11. Cool Joe

    Cool Joe The Black Waltz

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    Try all the suggestions mentioned above. First, clean the RAM and check if all PC components are fine. If all is proper, then follow Dheeraj's advice.
     
  12. OP
    himadri_sm

    himadri_sm Mad Eyed Llama

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    i used memtest86+ and windows memory diagnostic to check my RAMs..i have two RAMs..2gb 800mhz ddr2 & 1 gb 800mhz ddr2...checked them individually running for 8 passes...no errors were detected by the memtest86+...but when i ran the windows memory diagnostic..& selected the extended tests the test hanged at test #7, MATS+ test(Cache Disabled)..i let it run for around 6 hours but it did not progress a bit...in the standard tests of windows memory diagnostic..no errors are reported even at 15 passes..so is my RAM ok..?these are the error messages i have seen so far--
    1.IRQL_NOT_LESS_OR_EQUAL
    2.SYSTEM_POOL_DETECTED_MEMORY_CORRUPTION
    3.BAD_POOL_CALLER
    what can all these mean?
    If i wish to uninstall my drivers how should i do it as i do not know where most of them are located..also is there any correct or wrong sequence in which drivers need to be installed? i install the following system drivers-- audio,chipset,lan & graphics?
     
    Last edited: Oct 6, 2008
  13. dheeraj_kumar

    dheeraj_kumar Legen-wait for it-dary!

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    No, by drivers, I mean the extra drivers installed by antivirus, firewall etc, and not your hardware device drivers. check my post to see the suspicious drivers.
     
  14. OP
    himadri_sm

    himadri_sm Mad Eyed Llama

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    thanx for all your help till now..i tried all of the above..actually i reinstalled all of my softwares, removed the 1gb RAM stick & ran the PC on the 2gb stick only...errors are less frequent now..but the system still restarts with a BSOD--IRQL_NOT_LESS_OR_EQUAL...i am not getting any other error messages now except this...what could be the problem?
     
  15. debsuvra

    debsuvra is NOT a PC/Mac

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    The specific BSOD, 'IRQL_NOT_LESS_OR_EQUAL' is discussed here : http://is.gd/3Hfz
    I think the problem is with faulty drivers.
     
  16. dheeraj_kumar

    dheeraj_kumar Legen-wait for it-dary!

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    If two drivers conflict, even if you reinstall softwares, they will still conflict. Thats why I suggested to remove them completely, rather than reinstall. Take my sony phone driver and Universal Shield driver for example, they conflict, and whenever i disconnect my phone, the comp restarts. Reinstalling wont work since they are programmed that way. I removed universal shield, and now no problems.
     
  17. OP
    himadri_sm

    himadri_sm Mad Eyed Llama

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    This is the newest error message:mad:.it came up when only windows media player was running & i was copying some files..here it is--

    nv4_disp.dll- Address BF9F1F53 base at BF9D3000,

    Datestamp 473870bf

    0x0000008E (0xC0000005, 0xBF9F1F53, 0xB5890A34, 0x00000000)

    After i restarted the system i got the message the system has recovered from a serious error--

    BCCode : 1000008e BCP1 : C0000005

    BCP2 : BF9F1F53 BCP3: B5890A34

    BCP4: 00000000 OSVer : 5_1_2600 SP: 2_0 Product: 256_1

    Technical info:
    C:\DOCUM~1\HSM\LOCALS~1\Temp\WER7222.dir00\Mini100808-03.dmp

    C:\DOCUM~1\HSM\LOCALS~1\Temp\WER7222.dir00\Sysdata.xml

    before restarting my pc i checked the temperatures in the BIOS.they were-

    CPU Temp: 59 degree c

    M/B: 43 degree C

    Is there something wrong with the display driver..does nv4_disp.dll mean my display driver:confused:? i have an 8600gt 256mb gfx card..driver version is 169.09..
     
  18. debsuvra

    debsuvra is NOT a PC/Mac

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    I think the problem is indeed with the display driver here. The latest stable version of forceware is 178.13 which was released on last 23rd September, download it and install in your PC. Then post the results.
     
  19. dheeraj_kumar

    dheeraj_kumar Legen-wait for it-dary!

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    Yep, its your display driver. Install 178.13, and your problems will (hopefully) be solved, and games can run faster too!
     
  20. comp@ddict

    comp@ddict EXIT: DATA Junkyard

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    178.13 is a gud update aftr loong time..performance actually improved on my 6 series gfx card
     
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