[Complaint] Flipkart send me defective IFB washing machine

Discussion in 'Service and RMA watch' started by Reloaded, Apr 6, 2017.

  1. Reloaded

    Reloaded Member

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    [​IMG]



    I purchased a IFB TL- SDG 7.0 KG Aqua washing machine from flipkart on 2 April, 2017.
    The product sent to me is defective.

    1) Detergent tray is missing.
    2) light bulb assembly missing.

    I have provided the image and video proof regarding the same.

    Image : Dropbox - P_20170403_174751.jp
    Dropbox - machine with missing components.jp

    Video : Dropbox - V_20170403_175121.mp


    A person from IFB came on 5 April, 2017 to provide the demo of the machine. Unfortunately he could't provide the demo because of this defect and told me to get the product replace.

    Flipkart said they will be sending a technician on Apr 06, 2017 but no one has come. Today i get a email they will sent someone on April 10, 2017. Clearly they are playing hard to get.

    What is shocking to me is their unwillingness to replace the product. Today i lost complete trust in flipkart will never buy from flipkart again.

    Please suggest me guys what should i do in this case, i am already getting a feeling they won't be giving me a replacement easily.

    machine_with_missing_components.jpg P_20170403_174751.jpg
     
    Last edited: Apr 13, 2017
  2. OP
    OP
    Reloaded

    Reloaded Member

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    Update

    Flipkart has resolved this issue. They provided a replacement on 11 april.
    So far the machine is working good.

    I had also complained about this to IFB. Today they send me this flower bouquet, i am really surprised and impressed by their customer service. This gesture shows they really care about their customers. Thumbs up to IFB.

    [​IMG]
     
    nac and vidhubhushan like this.
  3. topgear

    topgear Fast 'N' Furious Staff Member

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    Great, Kudos to FK and IFB for exceptional quality of service.
     

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